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Upload instrument data

Archive, test data, system logs, IQ reports, etc.

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Instrument temperature error

Prepare and possibly solve for instrument temperature errors

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Cartridge leak

Follow the guide provided to help solve cartridge leak issues.

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Cartridge probe

Follow the guide provided to help solve cartridge probe issues.

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Instrument not detected by software

Solve instrument detection issues.

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Open a Technical Support case

Click on a category below to directly open a support case.

                                                       

                                                                                            

                                             

  • Cartridge


Error code, invalid, crystallization, etc.

  • Computer


Won’t turn on, running slow, etc.

  • Instrument


Error code, not detected, making noise, etc.

  • Network


LIS, order downloads, result uploads, etc.

  • Accesories


Printer, barcode scanner, DVD drive, etc.

  • Cartridge


Archive, test data, system logs, IQ reports, etc.

  • Other


                                                       

Liberia

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